This course will equip you with the techniques to identify the source of conflict and teach you how to manage and resolve it quickly whilst maintaining your personal and professional integrity.
Understand various interpersonal styles in order to communicate effectively with others
Understand the characteristics of assertiveness
Learn how to resolve conflict and communicate with people before it becomes unmanageable
Explore various behaviours and how to respond to achieve positive outcomes
Equip yourself with the necessary tools to manage conflict and restore harmony in the workplace.
Reducing mis-understandings is a key part of effective negotiations
"I thought it was very informative and I have come away with a number of strategies to enhance my leadership skills. It was also reaffirming to know that I am heading in a positive direction. Thanks again for a well presented workshop."Government Department
"Shai was very knowledgeable and a good speaker."Dealing with Difficult Situations
"The presenter was well prepared, enthusiastic and knowledgeable"Job Application and Interview Skills
"[The presentation] was suitably paced, informative and relevant. It covered a wide area including managing teams and the concepts of leading"Leading and Managing Teams
"Well presented and thought provoking. It made me aware of keeping career goals at the forefront of my thinking."Career management
"The course provider was very clear, helpful and delivered very valuable advice for the future of one’s career."Career management
"Well run, Shai knows her stuff and maintains interest in what is a dry subject."Accountable, Ethical Decision Making
"Very informative and has given me more understanding of writing letters and emails"Business Writing