Conflict Management

Course Outline

Course overview

Conflict is inevitable, in the workplace and in life, but it doesn’t have to stand between you and your professional or personal growth.

This course will equip you with the techniques to identify the source of conflict and teach you how to manage and resolve it quickly whilst maintaining your personal and professional integrity.

Topics covered in this training course

  • Communication Skills

    Understand various interpersonal styles in order to communicate effectively with others

  • The Art of Assertiveness

    Understand the characteristics of assertiveness

  • Understanding Conflict

    Learn how to resolve conflict and communicate with people before it becomes unmanageable

  • Dealing with difficult people

    Explore various behaviours and how to respond to achieve positive outcomes

  • Conflict management stratagies and techniques

    Equip yourself with the necessary tools to manage conflict and restore harmony in the workplace.

  • Negotiation Skills

    Reducing mis-understandings is a key part of effective negotiations

Learning outcomes:

  • Identify and explain the process and values of facilitation

  • Maintain neutrality while facilitating

  • Recognise group dynamics and motivations

  • Build consensus and address resistance

  • Develop strategies for handling hecklers, bullies, and other disruptive participants and confront and overcome difficult situations

  • Face the fear of facilitation


  • workshop format
  • practical exercises
  • facilitator led discussions
  • group and individual activities

Delivery method:

All our courses can be customised and delivered either in-house or via one on one coaching.
If you would like more information about customising a course or to book a suitable date please contact our office on 08 9472 8722.

Engaging and Informative or Your Money Back!

If you're not satisfied that the training was engaging and informative, we'll give you your money back.*

What People Say About Our Courses

  • "I thought it was very informative and I have come away with a number of strategies to enhance my leadership skills. It was also reaffirming to know that I am heading in a positive direction. Thanks again for a well presented workshop."

    Business Manager Government Department
  • "Shai was very knowledgeable and a good speaker."

    Course Participant, Dealing with Difficult Situations
  • "The presenter was well prepared, enthusiastic and knowledgeable"

    Course Participant Job Application and Interview Skills
  • "[The presentation] was suitably paced, informative and relevant. It covered a wide area including managing teams and the concepts of leading"

    Course Participant, Leading and Managing Teams
  • "Well presented and thought provoking. It made me aware of keeping career goals at the forefront of my thinking."

    Course Participant, Career management
  • "The course provider was very clear, helpful and delivered very valuable advice for the future of one’s career."

    Course Participant, Career management
  • "Well run, Shai knows her stuff and maintains interest in what is a dry subject."

    Course Participant, Accountable, Ethical Decision Making
  • "Very informative and has given me more understanding of writing letters and emails"

    Course Participant, Business Writing