In contrast 82% of customers will stop using a company due to bad customer service, of which 95% tell their friends and family. This can have a huge, negative impact on your customer base.
Good customer service is integral to retaining your client base, keeping them happy, improving your reputation and potentially increasing your profits.*
Understand your customers’ needs and how to service them effectively to increase their satisfaction
Increase your ability to actively listen, communicate effectively, engage customers and improve your interpersonal skills
Navigate difficult situations and motivate others to achieve positive outcomes
Understand the critical issues and their impact, prioritise and decide how to achieve a positive outcome.
"I thought it was very informative and I have come away with a number of strategies to enhance my leadership skills. It was also reaffirming to know that I am heading in a positive direction. Thanks again for a well presented workshop."Government Department
"Shai was very knowledgeable and a good speaker."Dealing with Difficult Situations
"The presenter was well prepared, enthusiastic and knowledgeable"Job Application and Interview Skills
"[The presentation] was suitably paced, informative and relevant. It covered a wide area including managing teams and the concepts of leading"Leading and Managing Teams
"Well presented and thought provoking. It made me aware of keeping career goals at the forefront of my thinking."Career management
"The course provider was very clear, helpful and delivered very valuable advice for the future of one’s career."Career management
"Well run, Shai knows her stuff and maintains interest in what is a dry subject."Accountable, Ethical Decision Making
"Very informative and has given me more understanding of writing letters and emails"Business Writing