Emotional Intelligence

Course Outline

Course overview

Effective interpersonal skills are essential tools for today’s modern manager. In this course, you will learn to overcome workplace obstacles by applying interpersonal communication skills to persuade and negotiate your way to positive results.

Topics covered in this training course

  • Understanding your impact

    Understand the impact your behaviour has on other people so that you can make better decisions

  • Active listening

    Communication is a two way street; learn the key skills required to increase your effective communication

  • Emotional intelligence

    Learn how to effectively interact with colleagues and employees to build
    stronger relationships

  • Interpersonal skills

    Develop strategies for interacting with communication styles unlike your own to increase the flow of ideas and improve relationships

Learning outcomes:

  • Understanding the shortlisting process that will assess your application

  • Ensuring your resume is effective and interesting

  • Understanding how to address selection criteria

  • Understanding of the interview process and how to prepare for the interview

  • Learning how to use your interpersonal skills as part of an effective communication process.


  • workshop format
  • practical exercises
  • facilitator led discussions
  • group and individual activities

Delivery method:

All our courses can be customised and delivered either in-house or via one on one coaching.
If you would like more information about customising a course or to book a suitable date please contact our office on 08 9472 8722.

Engaging and Informative or Your Money Back!

If you're not satisfied that the training was engaging and informative, we'll give you your money back.*

What People Say About Our Courses

  • "I thought it was very informative and I have come away with a number of strategies to enhance my leadership skills. It was also reaffirming to know that I am heading in a positive direction. Thanks again for a well presented workshop."

    Business Manager Government Department
  • "Shai was very knowledgeable and a good speaker."

    Course Participant, Dealing with Difficult Situations
  • "The presenter was well prepared, enthusiastic and knowledgeable"

    Course Participant Job Application and Interview Skills
  • "[The presentation] was suitably paced, informative and relevant. It covered a wide area including managing teams and the concepts of leading"

    Course Participant, Leading and Managing Teams
  • "Well presented and thought provoking. It made me aware of keeping career goals at the forefront of my thinking."

    Course Participant, Career management
  • "The course provider was very clear, helpful and delivered very valuable advice for the future of one’s career."

    Course Participant, Career management
  • "Well run, Shai knows her stuff and maintains interest in what is a dry subject."

    Course Participant, Accountable, Ethical Decision Making
  • "Very informative and has given me more understanding of writing letters and emails"

    Course Participant, Business Writing