Facilitation Skills

Course Outline

Course overview

Facilitation is all about maximising the creativity, innovation and ingenuity, as well as the collective wisdom and knowledge of your group, to solve a problem, challenge or issue.

Topics covered in this training course

  • The facilitator’s role

    Understand the role and responsibility of the facilitator

  • The facilitation process

    Understand how the process works

  • Techniques and tools

    Learn how to facilitate your own workshop

  • Managing conflict

    Tools and techniques to handle difficult / contentious issues or situations

  • Engaging and managing participants

    From the zealous contributor to the reluctant participator

  • Achieving effective outcomes

    What are they and how to plan for them

  • Evaluating the outcomes of the facilitation.

    What went well? What went wrong? What would I do differently next time?

Learning outcomes:

  • Identify and explain the process and values of facilitation

  • Maintain neutrality while facilitating

  • Recognise group dynamics and motivations

  • Build consensus and address resistance

  • Develop  strategies  for  handling  hecklers,  bullies,  and  other  disruptive  participants  and confront and overcome difficult situations

  • Face the fear of facilitation


  • workshop format
  • practical exercises
  • facilitator led discussions
  • group and individual activities

Delivery method:

All our courses can be customised and delivered either in-house or via one on one coaching.
If you would like more information about customising a course or to book a suitable date please contact our office on 08 9472 8722.

Engaging and Informative or Your Money Back!

If you're not satisfied that the training was engaging and informative, we'll give you your money back.*

What People Say About Our Courses

  • "I thought it was very informative and I have come away with a number of strategies to enhance my leadership skills. It was also reaffirming to know that I am heading in a positive direction. Thanks again for a well presented workshop."

    Business Manager Government Department
  • "Shai was very knowledgeable and a good speaker."

    Course Participant, Dealing with Difficult Situations
  • "The presenter was well prepared, enthusiastic and knowledgeable"

    Course Participant Job Application and Interview Skills
  • "[The presentation] was suitably paced, informative and relevant. It covered a wide area including managing teams and the concepts of leading"

    Course Participant, Leading and Managing Teams
  • "Well presented and thought provoking. It made me aware of keeping career goals at the forefront of my thinking."

    Course Participant, Career management
  • "The course provider was very clear, helpful and delivered very valuable advice for the future of one’s career."

    Course Participant, Career management
  • "Well run, Shai knows her stuff and maintains interest in what is a dry subject."

    Course Participant, Accountable, Ethical Decision Making
  • "Very informative and has given me more understanding of writing letters and emails"

    Course Participant, Business Writing