Key Performance Indicator Framework

Description

During 2008, the then Department of Housing and Works engaged Shelby Consulting to review a series of Key Performance Indicators to assist in the strategic management of the department. The review included facilitating and analysing key stakeholder input into the review process. Extensive desktop research was undertaken to identify indicators used nationally and internationally. The existing indicators were reviewed in light of this research and stakeholder input regarding the appropriateness of the indicators in the particular context and contemporary government requirements. A cohesive framework of KPIs was provided.

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