Shelby has worked with a number of local governments to develop and deliver tailored
professional and accountable conduct workshops. These workshops were designed
to give council workers an understanding of the frameworks and policies with which
they work as well as identify operational challenges and issues which they may be
faced with and how best to deal with these situations. Shelby workedclosely with
the client to tailor both case studies and approaches. The learning’s from these
workshops had a direct impacton workplace culture, customer service and
identification of process improvements and workplace efficiencies.