This review comprised the development of a series of Key Performance Indicators and standards to assist in the strategic management of their Commercial Property Portfolio. A best practice review of performance indicators from similar agencies was undertaken. Performance indicators were developed to meet the strategic plans and branch policies, and were aligned with state government guidelines for performance management frameworks. As a result, Shelby recommended a suite of new performance indicators and proposed a performance indicator hierarchy.
Development of the performance indicators was achieved using a consultative methodology. The results of the best practice review were presented to a workshop of key organisational stakeholders to provide preliminary feedback and then additional work was carried out in small groups to refine indicators. The results were synthesised and presented at a larger workshop which made final decisions and recommendations.Back To Project List