Review of the Maintenance and Minor Works Function of the Department of Housing and Works


In 2008 Shelby conducted a business review of the Maintenance and Minor Works Directorate in conjunction with the Department of Housing and Works. The analysis reviewed the current model, structure and process for maintenance delivery: its efficiency, effectiveness, accountability and transparency. This included extensive document review and collaboration with the Director and relevant staff. Shelby identified the current model and provided alternative models and processes for maintenance delivery and the benefits and limitations in adopting each model. Furthermore, recommendations of a sustainable mode and process for future delivery and the impact on structure and financial performance were made.

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