Accountable, Ethical Decision Making

Course Outline

Course overview

Public sector employees work in an ever changing environment and are often faced with complex decisions. By completing this course participants will gain skills to make the right choices and demonstrate accountable, ethical and responsible behaviour in the workplace.

Topics covered in this course

  • Transparent Decision Making

    Understand the principles and value of transparent decision making
  • Employ Effective Communication

    Learn communication strategies designed to build interpersonal relationships and diffuse conflict situations

  • Understand Compliance and Confidentiality

    Know your responsibilities as an employee

  • Problem Analysis and Resolution

    Learn problem solving strategies to improve your output and productivity

Learning outcomes:

  • Understand factors for consideration when making complex decisions
  • Know policies and compliance requirements
  • Learn how to apply effective strategies to manage conflicts
  • Gain practical knowledge and experience using different management strategies and tools


  • workshop format
  • practical exercises
  • facilitator led discussions
  • group and individual activities

Delivery method:

All our courses can be customised and delivered either in-house or via one on one coaching.
If you would like more information about customising a course or to book a suitable date please contact our office on 08 9472 8722.

Engaging and Informative or Your Money Back!

If you're not satisfied that the training was engaging and informative, we'll give you your money back.*

What People Say About Our Courses

  • "I thought it was very informative and I have come away with a number of strategies to enhance my leadership skills. It was also reaffirming to know that I am heading in a positive direction. Thanks again for a well presented workshop."

    Business Manager Government Department
  • "Shai was very knowledgeable and a good speaker."

    Course Participant, Dealing with Difficult Situations
  • "The presenter was well prepared, enthusiastic and knowledgeable"

    Course Participant Job Application and Interview Skills
  • "[The presentation] was suitably paced, informative and relevant. It covered a wide area including managing teams and the concepts of leading"

    Course Participant, Leading and Managing Teams
  • "Well presented and thought provoking. It made me aware of keeping career goals at the forefront of my thinking."

    Course Participant, Career management
  • "The course provider was very clear, helpful and delivered very valuable advice for the future of one’s career."

    Course Participant, Career management
  • "Well run, Shai knows her stuff and maintains interest in what is a dry subject."

    Course Participant, Accountable, Ethical Decision Making
  • "Very informative and has given me more understanding of writing letters and emails"

    Course Participant, Business Writing